REFUNDS, RETURNS AND CANCELLATION POLICY

Last updated: 15 September 2026

This policy applies to digital products and physical products purchased directly from ScaleHer Growth.

Nothing in this policy limits or removes your statutory consumer rights.

DIGITAL PRODUCTS AND DOWNLOADS

Our digital products include downloadable planners, workbooks, templates, spreadsheets, calculators, dashboards, guides and digital toolkits.

Digital products are supplied immediately after payment through a download link, access link or automated delivery email.

Before completing a purchase, customers must expressly consent to the immediate supply of the digital content and acknowledge that their 14 day right to cancel will end once the digital content is supplied.

Because access is provided immediately, digital product purchases are final and we do not provide refunds for:

• Changing your mind
• Purchasing the wrong product
• Not using or downloading the product
• Deciding that you no longer need the product
• Not having suitable software or a compatible device where the requirements were explained before purchase
• A lack of knowledge about how to use the required software
• Expecting a particular business, financial or personal result

Please review the product description and any software requirements carefully before purchasing.

PROBLEMS WITH DIGITAL PRODUCTS

Our no refund policy does not affect your statutory rights.

If a digital product is faulty, materially different from its description or has not been delivered, please contact [email protected].

We will first attempt to resolve the issue by providing technical assistance, replacement access or a corrected file.

If we cannot resolve a genuine fault within a reasonable time, we will provide the remedy required under UK consumer law.

Difficulty opening or editing a product does not necessarily mean it is faulty. Customers are responsible for ensuring they have suitable software and a compatible device where the product requirements were stated before purchase.

PHYSICAL PRODUCTS

For most physical products purchased online, you have the right to change your mind and cancel your order.

You must tell us that you wish to cancel within 14 days of receiving your order. After notifying us, you have a further 14 days to return the products.

To request a return, email [email protected] and include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return, if you wish to provide one

We will provide you with the return instructions and return address.

Please do not return a product without contacting us first.

RETURN CONDITIONS

Returned physical products must be:

• Unused and in a resaleable condition
• Complete, with all original components and accessories
• In their original packaging where reasonably possible
• Packaged securely to prevent damage during return

You may examine a product in the same way that you would in a shop. However, we may reduce the refund if a product has been used, damaged or handled more than reasonably necessary.

If you purchased a box, set or bundle, all included products must be returned to receive a full refund.

RETURN POSTAGE

If you return a physical product because you have changed your mind, you are responsible for the return postage costs.

We recommend using a tracked delivery service and retaining proof of postage. ScaleHer Growth cannot be responsible for returned products until they have been received.

If a product is faulty, damaged, incorrect or not as described, ScaleHer Growth will cover reasonable return postage costs.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please inspect your order when it arrives.

If a product is faulty, damaged, incorrect or not as described, please contact [email protected] as soon as possible.

Please provide:

• Your full name
• Your order number
• A description of the problem
• Clear photographs showing the fault, damage or incorrect product where appropriate

Depending on the circumstances and your statutory rights, we may offer a replacement, repair, price reduction or refund.

Damage caused by normal wear, misuse, accidental damage, improper storage or failure to follow care instructions is not considered a manufacturing fault.

PERSONALISED AND CUSTOM PRODUCTS

Products made or personalised specifically for you cannot normally be cancelled or returned because you have changed your mind.

This includes products personalised with a name, business name, message, registration number, photograph or custom design.

You may still be entitled to a replacement or refund if a personalised product is faulty, damaged, incorrect or not as described.

Please check all names, wording, spellings, colours and other personalisation details carefully before submitting your order. We are not responsible for errors contained in the information supplied by the customer.

CANCELLING BEFORE DISPATCH

If you wish to cancel a physical order before it has been dispatched, please contact us as quickly as possible.

If the order has not entered production or been dispatched, we will cancel it and issue a refund.

Personalised or custom products cannot normally be cancelled once production has started.

If a standard physical product has already been dispatched, you may return it in accordance with the physical product return terms above.

MIXED PRODUCT BUNDLES

Some offers may include both physical and digital products.

Once the digital element has been supplied, it is treated as an immediately delivered digital product and cannot be refunded because you have changed your mind.

Any eligible physical products may still be returned in accordance with this policy. The value of digital content already supplied may be deducted from any refund due for the complete bundle.

REFUNDS FOR PHYSICAL PRODUCTS

Approved refunds will be returned to the original payment method.

For an eligible change of mind return, we will refund the price paid for the returned products and the cost of the least expensive standard delivery option offered at checkout.

Additional charges paid for express, premium or upgraded delivery are not normally refundable.

Refunds will be processed within 14 days of receiving the returned products or receiving satisfactory evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may take additional time to credit the money to your account.

DISCOUNTED AND SALE PRODUCTS

Products purchased with a discount code or during a sale have the same statutory rights as full price products.

Any approved refund will be based on the amount actually paid.

DUPLICATE PURCHASES

If you accidentally purchase the same product more than once, please contact us with the relevant order details.

Once the duplicate purchase has been confirmed, we will refund the duplicate payment.

THIRD PARTY PRODUCTS

Products purchased through an affiliate link or directly from another business are subject to that provider’s refund and cancellation policy.

ScaleHer Growth cannot process a return or refund for a purchase made directly from a third party.

CONTACT US

For questions, cancellations, returns or problems with an order, please contact:

ScaleHer Growth
Email: [email protected]
Business address: