PRIVACY POLICY

Last updated: 15 September 2026

ScaleHer Growth respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how it is used, who it may be shared with and the rights you have under UK data protection law.

WHO WE ARE

ScaleHer Growth is operated by Scale Her Growth, trading as ScaleHer Growth.

For the purposes of UK data protection law, ScaleHer Growth is the data controller responsible for the personal information described in this policy.

Our contact details are:

ScaleHer Growth
Email: [email protected]
Business address: [INSERT YOUR BUSINESS POSTAL ADDRESS]

INFORMATION WE MAY COLLECT

We may collect the following personal information:

Identity and contact information

• Your name
• Your email address
• Your telephone number
• Your billing address
• Your delivery address
• Your business name

Purchase and transaction information

• Products purchased
• Order numbers
• Amounts paid
• Discount codes used
• Payment status
• Refund and cancellation information
• Delivery and download records

Payment card details are processed securely by our payment provider. ScaleHer Growth does not directly store your complete payment card information.

Information you provide through forms

This may include:

• Assessment and quiz responses
• Business goals and challenges
• Feedback and survey responses
• Competition or giveaway entries
• Requests for information
• Customer service enquiries

Marketing information

We may collect:

• Your email marketing preferences
• Records of consent
• Your responses to emails
• Whether emails have been opened or links selected
• Information about promotions or offers you have responded to

Technical and website information

We may collect:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Website pages visited
• Time spent on the website
• Links or buttons selected
• Referral source
• Cookie and tracking preferences

Please see our Cookie Policy for more information.

Communications

We may retain information you provide when contacting us by email, through our website, through a form or through social media.

HOW WE COLLECT YOUR INFORMATION

We may collect information when you:

• Visit our website
• Complete an assessment, quiz or form
• Join our email list
• Purchase a digital or physical product
• Download or access a digital product
• Contact us with a question
• Request customer support
• Enter a giveaway or promotion
• Leave feedback or provide a review
• Communicate with us through social media

We may also receive information from payment providers, website providers, delivery companies, social media platforms and other service providers involved in completing your request or purchase.

HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and manage orders
• Take and confirm payments
• Deliver digital products
• Pack and deliver physical products
• Provide customer service
• Respond to questions and complaints
• Process refunds and returns
• Provide assessment or quiz results
• Send essential purchase and delivery emails
• Send marketing emails where permitted
• Maintain accurate business and financial records
• Prevent fraud and protect website security
• Improve our website, products and customer experience
• Understand website and marketing performance
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims

We will only use personal information where we have a lawful reason to do so.

OUR LAWFUL BASES

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We process information where it is necessary to fulfil a purchase, deliver a product, provide requested access or respond before entering into a contract.

Legal obligation

We may process and retain information where required for accounting, taxation, fraud prevention, consumer protection or another legal obligation.

Legitimate interests

We may process information where it is reasonably necessary to operate and improve ScaleHer Growth.

This may include customer service, business administration, website security, preventing fraud and understanding how our services are used.

We consider whether our interests are balanced against your privacy rights before relying on this basis.

Consent

We rely on consent where required, including for certain marketing communications, optional cookies and the publication of identifiable testimonials.

You may withdraw your consent at any time.

EMAILS AND MARKETING

Customers will receive essential emails relating to their purchases, including payment confirmation, product delivery and customer service messages.

These are service communications and are necessary to complete your purchase.

We may send promotional emails where you have consented or where we are otherwise permitted to do so under applicable law.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link within an email or contacting [email protected].

Unsubscribing from marketing will not prevent you from receiving essential emails about an active order or purchase.

We may retain limited information on a suppression list to ensure that your marketing preference continues to be respected.

AUTOMATED EMAILS AND ASSESSMENTS

ScaleHer Growth may use automated systems to send product