TERMS AND CONDITIONS

Last updated: 15 September 2026

These Terms and Conditions govern your use of the ScaleHer Growth website and your purchase and use of our digital and physical products.

ScaleHer Growth is operated by Scale Her Growth, trading as ScaleHer Growth.

By using our website, placing an order or purchasing a product, you agree to these Terms and Conditions.

Please read them carefully before making a purchase.

ABOUT SCALEHER GROWTH

ScaleHer Growth provides digital tools, planners, templates, spreadsheets, calculators, dashboards, workbooks, physical stationery, business planners, gift boxes and related resources designed to support women running and growing businesses.

Our contact details are:

ScaleHer Growth
Email: [email protected]
Business address:

WHO CAN PURCHASE

You must be at least 18 years old and legally capable of entering into a contract to purchase from ScaleHer Growth.

You are responsible for ensuring that all information provided during checkout is complete and accurate.

PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, specifications and prices are accurate.

Colours and appearance may vary slightly depending on your screen, printer, paper, device or display settings.

Measurements and product images are provided as accurately as reasonably possible. Physical products may have minor variations because of printing, production or handmade finishing.

These minor variations do not normally constitute a fault.

PRICES AND PAYMENT

All prices are shown in pounds sterling unless stated otherwise.

Any applicable taxes and delivery charges will be displayed before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

Your payment information is processed securely by our payment provider. ScaleHer Growth does not directly store your complete payment card information.

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted.

ORDER ACCEPTANCE

Submitting an order does not guarantee acceptance.

Your order is accepted when payment has been successfully processed and an order confirmation has been issued.

We may refuse or cancel an order if:

• Payment cannot be authorised
• Product information or pricing contains an obvious error
• A product is unavailable
• We suspect fraudulent or unauthorised activity
• Delivery cannot be completed to the address supplied
• The order breaches these Terms and Conditions

If we cancel an order after payment has been taken, we will refund the amount paid.

DIGITAL PRODUCT DELIVERY

Digital products are normally delivered immediately after successful payment through a download link, access link or automated email.

You are responsible for providing a correct and accessible email address.

Please check your spam or junk folder if your delivery email does not arrive. If you have not received access, contact [email protected].

Access may require compatible software, a suitable device, an internet connection or a third party account such as Google or Canva. Any known requirements will be explained within the product description where relevant.

We cannot guarantee that every digital product will work with every device, operating system or software version.

DIGITAL CONTENT CANCELLATION RIGHTS

Before receiving immediate access to digital content, you will be asked to expressly consent to the supply beginning immediately and acknowledge that your 14 day right to cancel will end once the digital content is supplied.

Because digital products are delivered immediately, we do not provide refunds because you changed your mind, purchased the wrong product, did not use the product or expected a different personal or business result.

This does not affect your statutory rights if digital content is faulty, materially misdescribed or not supplied.

Please refer to our Refunds, Returns and Cancellation Policy for complete information.

LICENCE TO USE DIGITAL PRODUCTS

When you purchase a digital product, you receive a limited, nonexclusive, nontransferable licence to use that product for your own personal use or within your own business.

You may:

• Download and save the product for your own use
• Print reasonable copies for your own use
• Enter your own information into templates and spreadsheets
• Adapt editable content for use within your own business

You may not:

• Sell, resell or redistribute the original or modified files
• Share purchased files with another person or business
• Upload the files to a shared membership, group or resource library
• Copy the content and claim it as your own
• Use the product to create a competing product for sale
• Remove copyright, branding or ownership notices
• Give access to anyone who has not purchased the relevant product
• Use the files for unlawful, misleading or harmful purposes

Each purchase is for one customer or one business unless a different licence is expressly stated.

Additional licences must be purchased if the product will be used by multiple unrelated businesses or distributed to clients.

PHYSICAL PRODUCT DELIVERY

Estimated preparation and delivery times will be displayed on the website or communicated after purchase.

We aim to dispatch orders within the stated timeframe. Delivery times are estimates and may be affected by circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

If an order is returned because an incorrect or incomplete address was supplied, you may be required to pay an additional delivery charge before it is sent again.

Risk of loss or damage passes to you when the physical order is delivered to you or a person identified by you to receive it.

PERSONALISED PRODUCTS

You are responsible for checking all names, wording, spellings, registration numbers, colours and other information supplied for personalised products.

We will produce personalised products using the information you submit.

Personalised or custom products cannot normally be cancelled once production has started and cannot be returned because you changed your mind.

This does not affect your statutory rights if a personalised product is faulty, damaged, incorrect or not as described.

RETURNS AND REFUNDS

Your rights regarding cancellations, returns, faulty products and refunds are explained in our Refunds, Returns and Cancellation Policy.

Nothing in these Terms and Conditions limits your statutory consumer rights.

INTELLECTUAL PROPERTY

All content available through ScaleHer Growth, including product names, wording, designs, workbooks, planners, templates, spreadsheets, calculations, dashboards, graphics, branding, photographs and website content, is owned by or licensed to ScaleHer Growth.

Purchasing a product does not transfer ownership of the intellectual property to you.

Content may not be copied, reproduced, sold, republished, distributed or commercially exploited without prior written permission.

BUSINESS AND FINANCIAL INFORMATION

Our products provide general educational information, planning tools and business support resources.

They do not constitute legal, financial, accounting, tax, investment or other regulated professional advice.

You remain responsible for your own business decisions and should obtain advice from an appropriately qualified professional where required.

RESULTS DISCLAIMER

We do not guarantee any particular business, financial, marketing, sales or personal result from using our products.

Results depend on many factors, including how products are used, the customer’s circumstances, experience, decisions, effort and market conditions.

Examples, scenarios and testimonials are provided for illustration and do not guarantee that you will achieve the same result.

Please refer to our Earnings and Business Results Disclaimer for further information.

CALCULATORS AND SPREADSHEETS

Calculators, dashboards and spreadsheets rely on the accuracy of the information entered by the user.

You are responsible for checking your entries, formulas, assumptions and results before relying on them.

While we take reasonable care when creating our products, calculations should be independently checked where they will influence significant financial, tax, legal or business decisions.

THIRD PARTY SERVICES

Some products or website features may require or link to third party platforms, software or services.

These may include payment providers, Google services, Canva, spreadsheet software, email providers, scheduling services or social media platforms.

ScaleHer Growth does not control third party services and is not responsible for their availability, security, pricing, functionality or terms.

You are responsible for complying with the terms of any third party service you use.

AFFILIATE LINKS

Our website or resources may include affiliate links.

If you purchase through an affiliate link, ScaleHer Growth may receive a commission at no additional cost to you.

Products purchased directly from another provider are governed by that provider’s terms, privacy policy and refund policy.

WEBSITE AVAILABILITY

We aim to keep our website and digital products accessible, but we cannot guarantee uninterrupted or error free access.

We may temporarily suspend access for maintenance, security, technical problems or circumstances outside our reasonable control.

We may update, replace or discontinue website features where reasonably necessary.

ACCEPTABLE USE

You must not:

• Attempt to gain unauthorised access to our website, systems or customer accounts
• Introduce viruses, malicious software or harmful code
• Interfere with the operation or security of the website
• Use our website or products for unlawful or fraudulent purposes
• Copy, scrape or extract content for unauthorised commercial use
• Misrepresent your identity or payment information

We may restrict access where we reasonably believe these terms have been breached.

LIMITATION OF LIABILITY

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, ScaleHer Growth is not responsible for indirect losses, loss of profit, loss of revenue, loss of opportunity, loss of data or business decisions made using our general educational resources.

Where liability cannot legally be excluded, our total liability will be limited to the amount paid for the relevant product, except where the law requires otherwise.

EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failures caused by circumstances outside our reasonable control.

These may include postal disruption, supplier delays, internet failure, platform outages, extreme weather, natural disasters, industrial action or government restrictions.

We will take reasonable steps to minimise disruption and communicate significant delays where possible.

CHANGES TO THESE TERMS

We may update these Terms and Conditions to reflect changes to our products, services, technology or legal obligations.

The latest version will be published on this page with the updated date shown at the top.

The terms in force when you place an order will apply to that purchase.

COMPLAINTS

If you are unhappy with a product or service, please contact [email protected].

Please include your name, order number and a clear description of the issue. We will review your complaint and aim to respond within 10 working days.

GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory rights and protections provided by the law where you live.

CONTACT US

If you have questions about these Terms and Conditions, please contact:

ScaleHer Growth
Email: [email protected]
Business address: